Miguel, my opinion means little.  Several years ago I moved to a small town in the San Bernardino Mountains of Southern California.  I had lived in the country before, but not in a mountain environment.  One lesson that I learned was that the mountain always wins.  Instead of fighting it, you need to learn how to use it to your advantage.  The ridge route was dangerous in heavy fog because the fog would blow up the mountain from the south and smother the ridge route.  So, in heavy fog you learned to the backroad to the north into the mountains.  On the other hand, during heavy rains the backroad would have flooded areas that made travel either dangerous or impossible.  In heavy rains, the ridge route was the best way to go.  In heavy snow, why go up the mountain at all?  Get a room for the night down in the valley, and take a look at the highway after a hot breakfast. 

And so it is with bureaucracy.  You need to learn how to use it to your advantage.  Brazil is not the USA. People here face problems that may not exist in the USA. And, of course, the opposite is true. Nothing I do, for example, is going to alter the burrocracia of Brasiltelecom. It was a nightmare of incompetency yesterday, it is today, and it will be tomorrow. It will never be Pacific-Bell, Mountain-Bell, General Telephone, Verizon, or some other company. It is what it is. We can accept it or we can have a heart attack and let it kill us. The mountain always wins.